---
name: write-account-emails
description: "Six account emails and a sender that speak in your narrative's voice: short, in character, never one-note."
---

# Write account emails in your brand voice

Purpose:: The six account emails, and who sends them, speak in the voice of your narrative.

Rules::
- Every email says its fact plainly; the character lives in one line or the subject
- Each moment has its own tone: a welcome, an invoice and a goodbye do not sound the same
- The sender is original and fitting on your own domain, never a stock hello@ or noreply@
- Keep the template placeholders exactly ({name}, {fromPlan}, {toPlan}, {invoiceNumber})

Inventory::
- Your narrative and product name
- Emails: welcome, upgraded, invoiced, canceled, downgraded, removed account

Steps::
1. Read the narrative; decide who speaks and the one image they live in
2. Name the sender and the address after that speaker; verify the domain with your email provider
3. Per email, name what the reader feels then (joy, routine, doubt, leaving)
4. Write each: subject, greeting, the fact, one line in character, sign-off
5. Read all six as the reader; cut every line that tries too hard or could be any SaaS
6. Reply: the From line, then the six emails

Metrics::
- The From line alone already sounds like you
- No email is a joke at the reader's cost, none reads like a template

Source:: https://isklls.com/skills/write-account-emails (iSklls, free skill library)