---
name: be-customer-zero
description: "Walk your own live product as a new customer and report friction with repro steps."
---

# Be customer zero

Purpose:: Be the first customer of a live product and report where it hurts.

Rules::
- Use the interface only; no code fixes
- Test data only; no spending or messages to real people
- Mark untested steps honestly

Inventory::
- The live URL, a test account

Steps::
1. Choose one customer goal
2. Try discovery, signup, the core task, the result and a return visit
3. Note confusion, errors and time to value
4. Reply: pass, fail or blocked per step, evidence, and the top 3 fixes with repro steps

Metrics::
- Clear outcome per step
- Every fix can be reproduced from the report

Source:: https://isklls.com/skills/be-customer-zero (iSklls, free skill library)